Free download · 5 minutes
The 31-Point TLC Audit — a free self-scored checklist to pressure-test your current Transaction & Listing Coordinator in under 5 minutes. Updated for 2026 with 10 new listing-coordination questions.
Agents who already work with a transaction coordinator, listing coordinator, or both — in-house, independent, or brokerage-provided — and want a clear, honest read on whether they're actually getting their money's worth. No vendor bashing. 31 specific questions, scored across two independent tracks (TLC core 0–21, Listing add-on 0–10) so contract-only and listing-only work each get a fair read.
A simple yes/no scorecard across 7 categories. No fluff. No upsell. Just answers.
31 yes/no questions
Specific, observable behaviors — not vague platitudes. If you can't answer "yes" with evidence, the answer is no. Each one reflects a concrete standard of care from the actual workflow of a working NC coordinator.
Onboarding & setup · 3 questions
Master Service Agreement, communication preferences, documented SOP and sample file. The basics that prevent every later argument.
Communication · 4 questions
Weekly status updates without prompting, 48-hour vendor introductions, defined response times, logged communication.
Deadline management · 4 questions
7/3/1 multi-touch reminders, same-day calendaring, two-pass deadline verification, and immediate at-risk escalation.
Compliance & risk · 4 questions
Three-touchpoint wire-fraud warnings, admin-only boundaries, disclosure verification, and a broker-compliance-ready file at any point.
Closing coordination · 4 questions
Final-72-hour pre-close audit, phone-verified wire instructions, utilities-on confirmation, and 3-day TRID Closing Disclosure tracking.
Post-close · 2 questions
Brokerage-policy archiving and a post-close client package (settlement statement, review request, anniversary reminder).
Listing Coordination · 10 questions (new for 2026)
Listing-side discipline: MLS-from-broker-supplied-data only, written broker-approval evidence on every change, vendor coordination, seller-communication boundaries, offer-receipt log, clean handoff into TLC, and transparent listing-tier pricing. Skip this category if your coordinator is contract-only.
Two scoring tracks
TLC core (0–21) and Listing add-on (0–10) score separately so a coordinator who's strong on contract work but new to listings doesn't blend into one fuzzy number. Three score bands per track with plain-English meaning.
Next-step guidance
What to do based on each score: keep them, coach them, or replace them — with the comparison standard so you know what "great" actually looks like.
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Download the PDF →Don't have a coordinator yet?
How to Hire a Transaction & Listing Coordinator — 14 pages, 14 non-negotiables, 20 interview questions, 10 red flags, a first-30-days playbook, and a printable 100-point scorecard.
View the Hiring Guide →